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"Large established player" in European ECM market

SER Group listed in independent report

(14.06.2018 - Berlin) SER is among the large established players of the EU and UK ECM market, as the latest Now Tech report from Forrester states. The renowned market analysts created an overview of the European ECM market, detailing 20 vendors based on size, geographic presence, software functionality and annual product revenue.


With its inclusion in the "Now Tech: EU- And UK-Based Enterprise Content Management, Q2 2018"* report from Forrester, the SER Group is convinced this underlines its position as an established vendor in the European ECM market**. "We believe that the flexibility, variability and extendibility of our universal and uniform Doxis4 technological platform, enhanced by consistent metadata management, are the reasons for our positioning in the report as a large established player," as Manfred Zerwas, Managing Partner of SER, says.

In the category “Large established players”, the SER Group covers all four of the primary functionality segments. One of the segments is "modern content platforms". Forrester already analyzed vendors according to the other segments, transactional content services (TCS)*** and business content services (BCS)****, in its ECM Waves of 2017; in both of them, SER was positioned as a "Strong Performer". As described by Forrester in the Transactional Content Services Wave, the Doxis4 ECM platform provides "a solid set of foundational library and process services and can scale to meet the needs of clients with several billion managed documents." SER's Doxis4 software platform also fulfills the requirements of the other primary functionality segment, "horizontal and vertical content applications".

The company-wide Doxis4 content services platform brings together ECM, BPM, collaboration and EFSS onto one uniform technological platform. The flexibly deployable Doxis4 business templates handle areas such as contract management, QM management and invoice management, plus industry-specific solutions such as machinery and product life-cycle records.

"SER's growth is more than double that of the rest of the ECM market. You can only be successful if you are open to future developments and are prepared to actively shape them. As a privately owned software vendor, we continuously invest a large part of our software and maintenance revenue into research and development. With 180 product, solution and project developers, SER has the largest ECM development team in Europe. These resources and this high level of expertise ensure our technological edge in the European ECM market," explains Zerwas.



*** Now Tech: EU- And UK-Based Enterprise Content Management, Q2 2018 – Forrester’s Overview Of 20 EU- And UK-Based Enterprise Content Management Providers by Cheryl McKinnon, June 1, 2018.
Now Tech: EU- And UK-Based Enterprise Content Management, Q2 2018
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** SER is the number one European ECM vendor according to its most recently published figures on revenue, gross profits, operating results and number of employees.

*** The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017. Our Evaluation Of 13 Vendors In A Market In Transition by Cheryl McKinnon with Alex Cullen, Alex Kramer, and Sam Bartlett, April 5, 2017.
The Forrester Wave™: ECM – Transactional Content Services
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**** The Forrester Wave™: Enterprise Content Management — Business Content Services, Q2 2017. Our Evaluation Of 15 Vendors In A Market In Transition, by Cheryl McKinnon with Alex Cullen, Madeline King, Sam Bartlett, April 5, 2017.
The Forrester Wave™: ECM – Business Content Services
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SER is among the large established players of the EU and UK ECM market, as the latest Now Tech report from Forrester states.

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SERgroup Holding International GmbH
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Kurfürstendamm 21
D-10719 Berlin
www.ser-solutions.com
press@ser-solutions.com

Pessoa de contacto

Senhora Alexandra Lilienthal
E-mail: alexandra.lilienthal@ser.de
Tel.: +49 30 498582-214

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Sobre o Grupo SER

SER é o maior fabricante europeu de software* de soluções completas de Enterprise Content Management associadas à logística da informação. Com mais de 550 colaboradores em 15 sociedades nas 22 unidades internacionais próprias, a SER oferece aos seus clientes serviços personalizados de aconselhamento, apoio, implementação e manutenção, no local. Contamos ainda com uma rede de parceiros experientes. No total, são mais de 2.000 referências de clientes SER a nível mundial – metade das quais empresas cotadas no DAX-30 – com mais de 1 milhão utilizadores.

A SER desenvolve software “Made in Germany” para empresas de todos os setores, ha já 30 anos. O completo sistema Doxis4 iECM-Suite, orientado para o serviço, é um marco tecnológico e oferece possibilidades flexíveis para todos os cenários ECM. O leque de soluções contempla a gestão e o arquivamento eletrónico de documentos, dossiers e fluxo de trabalho eletrónicos, o processamento automatizado da caixa de entrada e do arquivamento de e-mails.

* De acordo com os últimos balanços publicados, a SER ocupa a liderança da lista dos maiores fabricantes europeus de ECM no que diz respeito a vendas, margem bruta, resultado de exploração e número de colaboradores.